Responsible gambling

Grand River Raceway Elements Casino Grand River is committed to promoting responsible gambling practices among its guests. We understand that problem gambling can have serious consequences on individuals, families, and communities.

To support our guests' responsible gaming habits, we offer the following tools and resources:

• Voluntary Self-Exclusion: Guests can enroll in a self-exclusion program, which prohibits them from entering the casino for a specified period of time. This allows guests to take control of their gaming habits and receive help when needed.
• Deposit Limits: We encourage our guests to set deposit limits on their accounts to prevent over-gambling. Our staff is available to assist with setting these limits or providing support in managing them.
• Time-Outs: Guests can take a break from gambling by stepping away from the gaming floor and speaking with responsible gaming representatives.
• PlaySmart Materials: We provide educational materials, including brochures and signage, that explain the risks associated with problem gambling and promote healthy gaming habits.

Additionally, we partner with local organizations to support guests who may be struggling with problem gambling. These resources include:

• ConnexOntario: A provincial helpline providing confidential counseling services for individuals affected by problem gambling.
• Ontario Problem Gambling Helpline: A 24-hour hotline offering support and referrals for those struggling with problem gaming.

We are committed to promoting responsible gaming practices within our community. Our staff is trained to recognize signs of problem gambling and provide support to guests who may be experiencing difficulties.

By working together, we can create a safe and supportive environment for all our guests to enjoy recreational gaming while minimizing the risks associated with problem gambling.