Privacy Policy

Privacy Policy

At Grand River Raceway Elements Casino Grand River, we are committed to protecting the privacy and security of our users' personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or interact with our website, mobile applications, services, and other products (collectively referred to as "Services").

Collection of Personal Data

We may collect personal data from various sources:

When you register for an account on our Services, you provide us with certain mandatory information such as name, email address, password, and date of birth.
You can also choose to upload a profile picture or other additional details.
We use cookies and similar technologies (e.g., pixels) when you visit our website to collect data about your online activities. This includes browsing history, search queries, IP addresses, device type, browser version, and operating system.

Purpose of Data Collection

We may process your personal data for various purposes:

To provide access to the Services and enable account creation.
To improve user experience and offer relevant features based on our analysis of online activity.
For promotional or marketing activities (e.g., sending newsletters, promotional messages).
To personalize content and advertising in accordance with your interests.
For research and development to enhance the quality of services.

Sharing Personal Data

We may share personal data:

With our affiliates, agents, contractors, and service providers for operational purposes such as account management, customer support, or IT maintenance.
With third parties for promotional activities like targeted advertising, surveys, and contests.
To comply with legal obligations under applicable laws, regulations, court orders, or to cooperate with law enforcement authorities.

Security Measures

We implement industry-standard security measures:

Password encryption using salted hashes and advanced algorithms (e.g., bcrypt).
Secure data storage in encrypted form on servers behind firewalls, regular software updates.
HTTPS protocol for all pages of the website.

However, please note that while we have implemented robust security measures, no data transmission or digital storage is completely secure. We recommend taking common-sense precautions to maintain control over your personal information (e.g., using strong passwords, enabling two-factor authentication).

Data Subject Rights

According to applicable laws and regulations:

You may request access to any personal data we hold.
You have the right to rectification if you believe your data is inaccurate or outdated.
We will delete your account upon your request provided no regulatory obligations require retention of records.

Please contact our support channel with specific requests regarding your personal information. We strive to process your requests promptly and provide any necessary documentation free of charge, as per the applicable laws.

Cookies Policy

Our website uses "cookies" or similar technologies (e.g., pixels) for tracking purposes:

Some cookies are necessary to enable access to our Services.
Others help us analyze user behavior for improving performance and tailoring content.
You can choose which types of cookies you accept by selecting the respective options during registration.

Please be aware that most web browsers automatically allow non-essential cookies. To control these settings, please consult your browser's documentation (e.g., Google Chrome, Mozilla Firefox) or use third-party add-ons for more granular management of online data tracking.

Changes and Updates

We reserve the right to update our Privacy Policy as needed:

All significant changes will be reflected on this webpage with effective dates.
In accordance with applicable regulations, we may also notify you via email (when your account is active) or another suitable medium for compliance purposes.

By visiting or continuing to use Grand River Raceway Elements Casino Grand River's Services after reading and understanding this Privacy Policy, users agree to our collection, storage, processing, sharing of their personal data as outlined above.