Terms and conditions

TERMS AND CONDITIONS

These Terms and Conditions (the "Agreement") govern your use of our services at Grand River Raceway Elements Casino Grand River (the "Casino"). By using the Casino's facilities, participating in its events, or accessing any aspect of the Casino's website or mobile app, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

ARTICLE 1: GENERAL CONDITIONS

The Casino operates under the laws and regulations of the Province of Ontario, Canada. You must comply with all applicable laws and regulations in your jurisdiction when using our services.

ARTICLE 2: AGE RESTRICTIONS

You must be at least 19 years old to participate in any aspect of the Casino's operations. If you are under 19, do not use the Casino's facilities or access its website or mobile app.

ARTICLE 3: RESPONSIBLE GAMBLING

The Casino encourages responsible gaming practices and provides resources for individuals who may be struggling with problem gambling. You can find information on our website about PlaySmart, a program that helps people manage their gaming habits and seek help if needed.

ARTICLE 4: SELF-EXCLUSION PROGRAMS

If you feel that your gaming has become problematic or are concerned about the impact it is having on yourself or others, please contact us to enroll in one of our self-exclusion programs. This will temporarily ban you from participating in all aspects of the Casino's operations.

ARTICLE 5: PRIVACY POLICY

The Casino respects your right to privacy and adheres to all applicable laws regarding data protection. We may collect certain information about you, including but not limited to, age verification, contact details, and gaming history. This information will be used solely for the purpose of operating our services and complying with regulatory requirements.

ARTICLE 6: SECURITY MEASURES

The Casino takes reasonable measures to protect your data from unauthorized access or use. Our website uses industry-standard encryption technology (HTTPS) to ensure that any online transactions are secure.

ARTICLE 7: GAME FAIRNESS AND RESPONSIBILITY

All of our gaming equipment and software is regularly tested for fairness by independent third-party auditors, as required under Ontario law. The Casino takes no responsibility for the outcome of any game or event.

ARTICLE 8: LIMITED LIABILITY

In using our services, you acknowledge that there may be risks involved with gambling, including but not limited to financial loss and addiction. We will not be liable for any damages or losses suffered as a result of your participation in any aspect of the Casino's operations.

ARTICLE 9: GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from these Terms and Conditions will be resolved through arbitration as required under applicable law.

ARTICLE 10: AMENDMENTS AND MODIFICATIONS

The Casino reserves the right to modify or amend any aspect of its operations or policies at any time without prior notice. These changes may include updates to our website, mobile app, terms of service, and operational procedures.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any aspect of this Agreement, please do not use the Casino's facilities or access its website or mobile app.